Privacy Policy 

Effective Date: April 22, 2026

Welcome to Image-to-3D.ai (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, products, and services available through Image-to-3D.ai (the “Service”).

By using our Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

  • Name or username

  • Email address

  • Billing and payment details (processed securely by third-party payment providers)

  • Support requests or communications

  • Files you upload, including images, prompts, or related content used to generate 3D assets

Information Collected Automatically

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and usage activity

  • Referral source

  • Cookies and similar technologies

Generated Content

We may process and temporarily store outputs such as 3D models, textures, previews, or related files created through the Service.

2. How We Use Information

We use your information to:

  • Provide, operate, and improve the Service

  • Process transactions and subscriptions

  • Generate 3D assets from uploaded content or prompts

  • Respond to customer support requests

  • Detect fraud, abuse, or unauthorized activity

  • Analyze performance and user experience

  • Comply with legal obligations

  • Enforce our Terms of Service

3. Payment Information

Payments may be handled by trusted third-party payment processors. We do not store your full credit card or debit card details on our servers.

Payment providers may collect and process billing information according to their own privacy policies.

4. File Uploads and Generated Assets

When you upload images or other content to use the Service:

  • Files are processed to generate requested outputs

  • Files and outputs may be temporarily stored for delivery, history access, quality assurance, abuse prevention, or troubleshooting

  • You remain responsible for ensuring you have rights to upload and use submitted content

We may remove content that violates our Terms or applicable laws.

5. AI Processing and Third-Party Models

Some requests may be processed using internal systems or trusted third-party infrastructure providers, cloud services, or AI model providers solely for delivering the Service.

We require vendors to maintain reasonable security and confidentiality protections.

6. Cookies and Analytics

We may use cookies, pixels, and analytics tools to:

  • Keep you signed in

  • Remember preferences

  • Measure traffic and product performance

  • Improve website functionality

  • Prevent abuse

You may manage cookies through your browser settings, though some features may not function properly.

7. Data Retention

We retain information only as long as reasonably necessary for:

  • Providing the Service

  • Maintaining account history

  • Legal, tax, and accounting obligations

  • Security, fraud prevention, and dispute resolution

Uploaded files or generated assets may be deleted automatically after a limited retention period, unless stored in your account history or required for operational reasons.

8. Sharing of Information

We do not sell your personal information.

We may share limited information with:

  • Payment processors

  • Hosting and cloud providers

  • Analytics providers

  • Customer support tools

  • Legal authorities when required by law

  • Buyers or successors in a merger, acquisition, or restructuring

9. International Transfers

Your information may be processed in countries outside your place of residence. Where required, we use appropriate safeguards for cross-border transfers.

10. Security

We use commercially reasonable administrative, technical, and organizational measures to protect your information. However, no internet transmission or storage system can be guaranteed 100% secure.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion

  • Object to certain processing

  • Withdraw consent where applicable

  • Request data portability

To exercise rights, contact us using the details below.

12. Children’s Privacy

The Service is not intended for children under 13 (or higher minimum age where required by local law). We do not knowingly collect personal data from children.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised Effective Date.

15. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Image-to-3D.ai Support
Website: Image-to-3D.ai
Email: [email protected]